Ask a Clinician Services
Instead of searching the web for answers to you or your family’s symptoms, these services give you bespoke, expert answers to medical questions that are on your mind at the click of a button.
You’re worth the expert advice
MetLife 360Health Ask a Clinician service is just one of the many health and wellbeing support services we offer in partnership with Teladoc Health*, global leaders in providing virtual care.
To receive an answer to your question within 24 hours from a Teladoc specialist, simply log into your 360Health Virtual Care account via a mobile App and ask your question.
Ask a GP
Ask a GP service provides you access to Australian-based General Practitioners (GPs) where you can ask your medical questions, any time, and a GP will answer your question within 24 hours. The answers are medically informed, fact based and related to your specific needs.
This service supports your treating doctor and can be used as many times as needed. They will also identify if any other 360Health services can assist with your query.
Note that you will need to visit your treating doctor for any prescriptions or referrals.
This service is not available for emergency situations. In an emergency, please contact your local emergency services (000 in Australia).
Example questions to ask a GP
"I have been hearing more about the risk of bowel cancer lately, what should I be looking out for?"
“Is skin cancer easy to spot, I have a new mole, but I don’t go in the sun much.”
“I have lost my appetite after going through a really stressful time, what should I do?”
How it works
One
Log in to your 360Health Virtual Care account and ask your question. You can ask as many questions as you would like.
Two
An Australian-based GP, Paediatrician or Mental Health Clinician will review and respond to your question.
Three
Within 24 hours, you’ll receive an email that your answers are ready to read in your 360Health Virtual Care account.
If you are registering for the first time, download the app and follow the prompts. Enter your MetLife policy number or access code in the ‘Membership/Customer number’ field.
Download the 360Health Virtual Care app now
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| APP STORE | GOOGLE PLAY |
If you have already registered, open your 360Health Virtual Care app.
Login with your email and password, select ‘Submit a medical question’ and select the type of consultation. Enter your question in the ‘Reason for appointment,’ adding any supporting information you would like.
You’ll receive confirmation via email that your question has been submitted, and an email within 24 hours when your response is ready to view via your app.
* Teladoc Health’s Privacy Policy is readily available and can be viewed at www.360healthvirtualcare.com/en/disclaimer
The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. 360Health services are provided by a third party, Teladoc Health Pty Limited.
You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
By accessing this website you agree to comply with MetLife's Legal Notices.
The information and materials included in MetLife’s Health and Wellness Information Library, including all toolkits, modules, template communications, text, charts, graphics and other materials, (collectively, the “Content”) are intended to provide general guidance on health and wellness matters and are not, and should not be relied on as, medical advice. While the Content is based on resources that MetLife believes to be well-documented, MetLife is not responsible for the accuracy of the Content, and you rely on the Content at your own risk. Each person’s condition and health circumstances are unique, and therefore the Content may not apply to you. The Content is not a substitute for professional medical advice. You should always consult your licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regimen, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. Access to these services will be at MetLife’s absolute discretion and MetLife reserves the right to discontinue or change the services at any time.